Detailed Policy
Summary: hi31 takes your privacy seriously. This policy explains what information we collect, why we collect it, and what rights you have.
01 Introduction & Applicability
Hi31 (https://hi31.win) is a trusted online gaming platform committed to delivering the best gaming experience for users in Bangladesh. This Privacy Policy applies to the hi31 website, mobile app, and all related services.
By creating an account, using our services, or accessing the hi31 website, you agree to this Privacy Policy. If you have any questions about this policy, feel free to reach out to our support team.
Hi31 complies with all applicable data protection laws and regulations. We believe transparency is the foundation of trust, which is why this Privacy Policy is written to be as clear and straightforward as possible.
02 What types of information are collected
Hi31 only collects information needed to operate its services effectively. A detailed breakdown is provided below:
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, NID number |
Identity Verification & Age Confirmation |
| Contact Information |
Email, mobile number |
Account security and communication |
| Financial information |
BKash/Nagad number, transaction history |
Payment Processing |
| Technical Information |
IP address, device type, browser |
Security & Fraud Prevention |
| Usage Information |
Game history, betting patterns |
Service Improvement & Responsible Gaming |
hi31 never stores your full bank account number or card number. Payment information is always kept in encrypted form.
03 How Your Information Is Used
Your collected information is used only for its stated purpose. hi31 never uses your data for undefined or unnecessary purposes.
- Account management: Your information is used during registration, login, password recovery, and account verification.
- Payment Processing: Financial information is required to securely process deposit and withdrawal transactions.
- Customer Service: Your account and transaction details are used to resolve your issues as quickly as possible.
- Security Assurance: Technical data is used for fraud detection, prevention of unauthorized access, and account security.
- Responsible Gaming: Gaming history is reviewed to help identify signs of gaming addiction and provide the necessary support.
- Legal obligations: Legal obligations are fulfilled by providing required information to tax authorities or regulatory bodies.
- Platform Development: Anonymized usage data is analyzed to improve the user experience.
04 Data Sharing Policy
Hi31 does not sell your personal information to third parties. However, limited data sharing may be necessary in certain circumstances:
- Payment Providers: Necessary information is shared to process transactions via bKash, Nagad, or other approved payment gateways.
- Law enforcement: Information may be disclosed pursuant to a court order or legal obligation.
- Technology Partners: Limited technical data may be shared with technology service providers used to operate the platform — they are not permitted to use this data for their own purposes.
- Fraud Prevention Agencies: Suspicious activity data may be shared with industry-level security agencies to prevent money laundering and fraud.
Guarantee: hi31 never shares your information for any reason beyond those stated above. All third-party partners are required to comply with hi31's privacy standards.
05 Cookies & Tracking Technologies
Hi31 uses cookies and similar technologies on its website and app to improve the user experience. Cookies are small text files stored on your device.
Types of cookies used on hi31:
- Essential cookies: These cookies are essential for maintaining your login session and ensuring platform security. Disabling them will prevent the platform from functioning properly.
- Functional cookies: Used to remember your language preference, game settings, and personalized experience.
- Analytics Cookies: Anonymized data is collected to understand which sections of the platform are used most.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the normal functioning of certain services.
06 Data Protection Measures
Hi31 maintains industry-standard security measures to protect your data. The key components of our security framework are:
- 256-bit SSL/TLS encryption is applied to all connections.
- Sensitive data is stored in encrypted form in the database.
- Regular security audits and penetration testing.
- Automatic alerts and account lockout triggered by suspicious login attempts.
- Two-Factor Authentication is available.
- Staff access to data is strictly controlled and logged.
- 24/7 security monitoring and threat detection system.
If you ever notice any unusual activity on your account, contact hi31 Support immediately and change your password.
07 Data Retention Period
Hi31 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
- Account information: Retained for as long as your account is active. Deleted within 90 days of account closure.
- Financial transaction details: May be retained for up to 5 years due to legal obligations.
- Technical Logs: Typically retained for up to 90 days.
- Contact History: Customer service records are retained for up to 2 years.
08 Your Privacy Rights
Hi31 ensures users have full rights over their data. Your rights include:
- Right to Access: You can request to see what information hi31 holds about you.
- Right to Rectification: You may request a correction to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
- Data Portability: You can request a copy of your information in a standard, portable format.
- Right to object: You have the right to object to marketing communications or certain types of data processing.
To exercise any of these rights, please contact the hi31 support team. We will respond to your request within 30 days of receipt.
To submit a request to exercise your rights:
[email protected] — Email us or reach out via the support chat.
09 Minor Privacy
Hi31 strictly does not provide services to anyone under 18. Our policy for protecting minors' data:
- Age is verified at the time of registration.
- Any account identified as belonging to a minor will be closed immediately.
- No information from minors is collected or stored.
- Any data collected from minors unknowingly will be deleted immediately upon discovery.
If a parent believes their child's information has been collected by hi31, please contact our support team immediately. We will treat the matter as our highest priority and resolve it promptly.
10 Privacy Policy Changes
Hi31 may update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified of significant changes via email or in-app notification.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Please visit this page regularly to stay up to date with the latest policy.
General Inquiries
About Privacy FAQ
No, hi31 never sells your information to third parties. Limited data may only be shared with specific parties for payment processing or legal compliance purposes, and only under strict security agreements.
Yes, you may request deletion of your data after closing your account. All data except that which must be retained due to legal obligations (such as financial transaction records) will be deleted within 90 days.
The hi31 app may request camera access solely for identity verification (KYC) purposes. The microphone and other sensors are not used. You can still access all core gaming features even if you decline this permission.
hi31 uses industry-standard security measures. SSL encryption, two-factor authentication, and regular security audits keep risk to a minimum. You also have a role to play — use a strong password and never share your login credentials with anyone.
Significant changes will be communicated via your registered email or in-app notification. The "Last Updated" date at the top of this page is also kept current at all times. We recommend checking this page periodically.